Refund policy
Return & Refund Policy
We offer a 30-day right of return. This means you have 30 days from the date you receive your order to request a return.
We want you to feel confident when ordering from us, so we keep the return process as simple and hassle-free as possible.
Conditions for a return
To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.
How to start a return
To start a return, please contact us at info@almavera.co. Returns may only be sent to our return address after prior agreement with us.
If your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package.
Unfortunately, returns sent to us without a prior request cannot be accepted.
We recommend sending your return with tracking.
Damages and issues
Please inspect your order immediately upon receipt and contact us right away if the item is defective or damaged, or if you received the wrong item. This allows us to review the issue quickly and find a suitable solution.
Exceptions / Non-returnable items
Certain items are excluded from returns. These include perishable goods, custom-made or personalized products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.
If you are unsure whether your item can be returned, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return has been accepted, you can place a new order for the item you would like.
Refunds
Once we have received and inspected your return, we will let you know whether your refund has been approved.
If the refund is approved, it will be issued automatically within 10 business days to the payment method you originally used.
Please note that your bank or credit card provider may need additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at info@almavera.co.
Contact
If you have any questions about returns or refunds, you can contact us at any time at info@almavera.co.
Business address
BLUESHORE ECOM LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong